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SpringCM Practice Lead

Chicago, IL

Post Date: 08/09/2017 Industry: Business Consulting

Our client is looking for an advanced CRM systems professional to lead their SpringCM practice as the senior member of their delivery team. This person will be responsible for the overall quality and profitability of the practice. They will do this by developing business plans and sales/delivery models, managing relationships with clients, delivering solutions for the practice's largest engagements, and staffing and training the SpringCM team.

Other responsibilities may include:

  • Define delivery methodologies for the practice
  • Provide oversight of all projects, and deliver solutions for the largest projects
  • Participate in leadership meetings as a member of the Leadership team 
  • Ensure the timeliness and cost-effectiveness of all projects & solutions
  • Work with sales team to develop strategies that will develop the practice
  • Manage and maintain partner relationships
  • Interface with clients often to ensure overall satisfaction of services


  • 5-10 years in a high-energy consulting work environment
  • Expert-level experience in system implementations
  • Proficient in managing/overseeing the delivery of CRM solutions
  • Experience with SpringCM is required
  • Advanced experience with Salesforce is required
  • Significant experience leading business process reviews, creating action/implementation plans and leading work toward those plans
  • Full-time, salaried position
  • Position is located in downtown Chicago

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