Our client, a highly respected and quickly growing tech product company, recently named on the "next billion dollar company" list by Forbes, is looking for a Director, CRM Technologies to build and lead the technology team. This position is responsible for managing a team dedicated to supporting the company’s mission through successful program implementation, engagement, and continuous improvement.  This person will create a culture of trust, transparency and communication. 

Responsibilities include:

• Leading the development, design, strategy, implementation and technology vision for the organization
• Disseminate best practices on solutions/implementations and mentor team members in Salesforce best practices
• Operate as a key advisor to internal clients
• Optimize performance, quality and cost of the delivery function by defining and implementing proper resourcing, scope and utilization, increasing automation and process efficiency
• Interact regularly with delivery partners and/or department leaders
• Proactively initiate ideas to improve client service for products in different departments
• Negotiate technology contracts lowering the CRM total cost of ownership
• Manage the CRM IT budget and resources in alignment with agreed-upon business KPI’s.

• Min 10 yrs. experience in complex Enterprise CRM platform and software delivery
• Experience managing large scale, high priority projects and large blended teams
• Salesforce implementation experience required.
• Min 10 yrs. Experience as SFDC developer
• Prior management consulting experience
• Experience with Salesforce CPQ and Billing and at least one or all the following: Marketo, Zendesk, Billing Portals.
• Strong customer focus (both internal & external)