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Director, CRM Technologies

Denver, CA | Fully Remote

Posted: 01/06/2021 Industry: Technology

Job Description

Our client, a highly respected and quickly growing tech product company, recently named on the "next billion dollar company" list by Forbes, is looking for a Director, CRM Technologies to build and lead the technology team. This position is responsible for managing a team dedicated to supporting the company’s mission through successful program implementation, engagement, and continuous improvement.  This person will create a culture of trust, transparency and communication. 

Responsibilities include:

  • Leading the development, design, strategy, implementation and technology vision for the organization
  • Disseminate best practices on solutions/implementations and mentor team members in Salesforce best practices
  • Operate as a key advisor to internal clients
  • Optimize performance, quality and cost of the delivery function by defining and implementing proper resourcing, scope and utilization, increasing automation and process efficiency
  • Interact regularly with delivery partners and/or department leaders
  • Proactively initiate ideas to improve client service for products in different departments
  • Negotiate technology contracts lowering the CRM total cost of ownership
  • Manage the CRM IT budget and resources in alignment with agreed-upon business KPI’s.

Job Requirements

  • Min 10 yrs. experience in complex Enterprise CRM platform and software delivery
  • Experience managing large scale, high priority projects and large blended teams
  • Salesforce implementation experience required.
  • Min 10 yrs. Experience as SFDC developer
  • Prior management consulting experience
  • Experience with Salesforce CPQ and Billing and at least one or all the following: Marketo, Zendesk, Billing Portals.
  • Strong customer focus (both internal & external)

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