Our client, a national interfaith non-profit in NYC, is looking to hire a Salesforce Administrator to join their Communications Team. They need a strategic thinker to help finalize aspects of a new Salesforce implementation and manage the daily activities of the platform and related organizational software. This is a hands-on position, working on tickets, end-user questions, auditing work processes and managing the entire Org and it’s integrations.

Responsibilities include: 

• Gather requirements and create KPI reports
• Segmenting and pulling donor lists for mailings, invitations, and other purposes
• Developing workflows to track pledges and payments
• Maintaining and enhancing database of donors, gifts, and supporters
• Creating database systems to calculate and analyze revenue and giving patterns
• Inputting secured grant and grant agreements into database against projections
• Creating and producing revenue reports for Leadership Team and Board of Directors
• Training staff and optimizing user experience
• Performing routine database maintenance tasks, including diagnostic tests and de-duping
• Managing roles, profiles, sharing rules, workflows, and groups

• BS or BA in business or related
• 2.5+ years of SF Admin experience
• Salesforce implementation experience in a similar environment
• Salesforce certification highly desired
• Deep understanding of Salesforce architecture, processes, products, and best practices.
• Hands-on experience with all types of admin tasks, with a focus on donations and memberships
• Experience with SF Lightning, Pardot, Asana, Classy and Stripe are ideal along with integrations for all.
• Thorough knowledge/experience working with custom fields, validation rules, workflow rules, process flows.
• Excellent communication and organizational skills, with a proven track record working in a dynamic and collaborative team environment.
• Passionate about data analytics, mining, visualization, and trends
• Experience with HTML, XML, JavaScript, SQL, and Java.